Team talk with Tom Martin

Why is a tough client THE best thing for your business?

In any business, the way to progress and stay on the ball is to constantly seek new ways to improve your offering and the best ways to tell your customers about them.


The difference for any innovative start-up business is they need to do this – but faster. You may have a completely unique product or service that’s never been done before or that challenges the norm and changes the way your industry works for the better. Either way, you’d like an easy ride, where everyone instantly knows and loves your product, right?

Why wouldn’t you? You believe in your offering – it’s your creation, your baby. Even your prospective customers may agree that it’s an awesome solution and say, ‘Why hasn’t this been done before?!’. But don’t be fooled, you still run the risk of becoming ‘stuck in the mud’ if you don’t consider the honest (and sometimes harsh) words from your critics.


The reality is it takes the same hard work and perseverance to push forwards and keep improving your business as it took you to start it. And, that’s why a tough client can sometimes be just what your business needs.

A tough client will ultimately lead to a sky-rocket in your company’s progress by bringing your attention to the flaws in either: the offering you currently have or the way you’ve been delivering your message.

Take Lumi-Plugin for example. We have a totally unique, game-changing product range that has the ability to strip away up to 61% of ceiling fixtures from view in new build developments. Our innovative downlight conceals essential fire alarms, sprinkler heads, emergency lighting and more to remove clutter and create seamless interiors. Genius, right?

Well, back in early 2020, prior to the launch of our Gen 2 product range, with its sleek new design and exciting new features (and way before Covid-19 was ‘a thing’), we started hitting the roads in search of property developers and contractors to share our innovation and vision with.

Our communications prioritised just one USP: the high-quality aesthetics. 99% of the industry professionals we talked to were in complete agreement – they loved it. However, it was the individuals who were harder to convince that made us realise there was a better way. As soon as we began sharing the full range of benefits that Lumi-Plugin offers, a whole new avenue of sales opened up for us.

After some intense meetings with rigorous questioning, which at times felt like an interrogation, we are now equipped with the answers and results to build stronger relationships. We have the facts and stats to back up our statements, the data that proves our superiority over competitors and ultimately, the motivation that keeps us progressing, every day.

Tom’s final thought:
Never run away from the conversations or battles that may not fare well, instead welcome them openly – it’s always good to get a fresh perspective. And, let’s be honest, the person on the other side of the table (or Zoom call, nowadays) might just be having a bad day. Listen to what they have to say and encourage yourself to find a solution – it’ll serve you well for a rainy day.

We look forward to sharing more insights in future Team Talks – let us know if there is a specific area you’d like to know more about.

Thanks for reading, we’ll update you with more news soon. You can also follow us on LinkedIn, Facebook and Instagram and sign up to our newsletter to be the first to hear all about it.

Lumi-Plugin support DIY SOS

It’s all go, go, go here – we have some exciting news and big developments to update you on.

Lumi-Plugin supports Children in Need DIY SOS.

Surf’s up in Caswell Bay, Swansea. And now, with the help of the Children in Need DIY SOS team, Lumi-Plugins are up too – on the ceilings of the new, eco-friendly surf centre that has been purpose-built for Surfability UK. We donated Lumi-Plugin Downlights with essential fire safety plugins including Smoke Alarms, Heat Alarms and Emergency Lights to streamline the interior of the new surf centre in this Children in Need DIY SOS TV special.

‘Surfability UK’ is a brilliant initiative that gives surfing lessons to people with disabilities and learning difficulties. The DIY SOS team were called in to knock down their dilapidated out-of-use bus stop shelter and upgrade it with a state-of-the-art surf centre to support the company as it grows.

It was an incredible project to be involved with and our team loved playing a part in helping Surfability UK to brighten up more people’s lives.

This episode of Children in Need DIY SOS aired on 12th November – if you missed it, grab a brew and watch it on BBCiPlayer. (Fun Fact: All of the volunteers over this series of DIY SOS drank a total of 18,000 cups of tea and dunked over 36,000 biscuits.) 

From TV programmes to our product news.

Lumi-Plugin is all stocked up.

Over the last few months, we have been extremely busy with a growing list of exciting new development projects. So busy in fact that we have just taken our second delivery of stock, so all orders and requests will soon be completed.

Perfect timing if the lighting brands you usually install are out of stock – call us, we have what you need.

Our new online retailer has launched

Lumi-Plugin Downlights and our full range of Plugins are now available from Safe Fire Direct – one of the UK’s leading independent suppliers of high quality fire and safety equipment for domestic and trade customers. The Safe Fire Direct team are relentlessly driven to offer a quality range to ensure all their customers can access the products they want, when they want them and at the right price – click here to buy.

Our new, interactive point of sale has now been installed in many wholesalers across the UK. Each display is integrated with an illuminated Lumi-Plugin Downlight with fully working dimmer dial and our full range of Plugins. Keep an eye out and if you see one remember to pick up a brochure.

We also wanted to update you on our projects that are nearing completion. Lumi-Plugin is being installed in residential properties across the UK, from Lincolnshire to East Sussex and from Norfolk to Cornwall. There are new cases studies ready to view on our website and there are many more in development. You can take a look at the homes and spaces Lumi-Plugin has recently transformed here.

Lastly, the not-so-good news we felt we had to mention is… Lockdown 2. Sequels are never that great – with the exception of The Empire Strikes Back and The Godfather, Part II. We all just need to keep our freshly sanitised fingers crossed that it’s over before Die Hard 2 is on telly for Christmas. But it’s business-as-usual-as-it-can-be for Lumi-Plugin. All of the team are safely working from home and busy hosting Zoom meetings to plan for lots of projects on the horizon – so please get in touch if we can help you with yours. 

Thanks for reading, we’ll update you will more news soon. You can also follow us on LinkedIn, Facebook and Instagram and sign up to our newsletter to be the first to hear all about it.

New stock, New arrivals. New normal – we’re back!

Goodbye Covid-19 lockdown. Hello again, Lumi-Plugin HQ.

With face masks on and elbow-bumps at the ready, we’re pleased to be back in the office and getting used to our new normal. Thankfully, working from home over the last few months has been very productive for our team. Meetings and calls via Zoom and Microsoft Teams have kept us in contact with our clients and helped to push our projects forwards. But, we’re really excited to be able to start having face-to-face meetings again soon. If you’d like to arrange a meeting with us, please get in touch – we’ll take every precaution to ensure everyone attending is safe.

What’s new with the Lumi-Plugin team?

Well, Bob Ward has been overseeing his renovation project, and the kitchen is now finished. As you’d expect, Lumi-Plugin downlights have been fitted; streamlining the ceiling beautifully by integrating the essential heat alarms and sprinklers discreetly.  

Drivers beware, there’s another rider on the road. Tom Martin has taken up cycling. And yes, wearing Lycra. With all the gear, he claims it’s great idea to get outside, clear your mind, stay fit, and escape the house for an hour or two.

There’s a new arrival in Ben Bishop’s home: a black Labrador puppy. So when he’s not at his desk, Ben is busy walking and training Billy. If you’re are ever in the office you might be lucky enough to meet her – especially if it’s ‘take your pup to work day’.

Lockdown has given Greg Speed the opportunity to spend some quality time with his young family while he worked from home. Recently, social-distancing restrictions have lifted, so he’s back out on his motocross bike and loving the freedom.

There’s someone new we’d like to introduce you to. We’re pleased to welcome Ken Smith to our Board of Directors. After qualifying with Deloitte UK, in Glasgow, Ken worked at the firm’s practice in Kenya for four years. He then returned to the UK as CFO of Alphameric plc – a listed IT technology group. In 2008, Ken joined Clarity Commerce Solutions plc, and later became CEO to oversee the businesses during a complex turnaround – the business was acquired in 2011. Kens most recent role was as Chairman of Memset Ltd, an award-winning Data Centre business, sold to a large plc in March 2020. As you can see, Ken joins us with a wealth of business knowledge and will be assisting us with all our financial matters – from current and future investors, to reminding everyone that if we want to save more lives we need to sell more lights – it’s always important to us that we get this ‘work/lives’ balance right.

New stock has arrived.

It’s what we’ve all been waiting for – our new, next-generation LP110 range has landed, and we’ve already sold 80%. But don’t worry, more stock is on its way and will be available in the next few weeks.

We’re always working hard to make Lumi-Plugin as easy as possible to get hold of. That’s why we’re pleased to report, LP110 downlights and plugins are now available through Safelincs Fire & Safety Solutions – open 7 days a week with a low-cost delivery service to help you get everything you need, fast – click here to buy.

With Lumi-Plugin now being installed in more and more interesting properties across the country, we’ll have some exciting projects to update you on very soon. Keep an eye on our case studies page to follow our developments and see how Lumi-Plugin illuminates and transforms each space.

Thanks for reading, we’ll update you will more news soon. You can also follow us on LinkedIn, Facebook and Instagram and sign up to our newsletter to be the first to hear all about it.

From Futurebuild to building brighter futures.

Which news would you like to hear first? Let’s start on a positive note.

Our next-generation LP110 Lumi-Plugin launch at Futurebuild 2020 was a huge success. We’d like to thank everyone who took the time to visit our stand at the beginning of March; we’re pleased so many of you had the chance to see up-close how Lumi-Plugin has evolved. It’s been non-stop ever since. Our team has been busy following up on new project leads, showcasing how the LP110 Lumi-Plugin can transform spaces whilst making properties safer, and also quoting for lots of future development opportunities.

And then, (you guessed it) the C word – Coronavirus!

Thankfully, there has been no need to put our ‘out of office’ on. We’re all safe and well and set up to work from home. So, for now, it’s business as-usual-as-it-can-be.

If, like us, you’ve created a temporary office in your kitchen, dining room, lounge, or bedroom, and you’re already bored of staring at the same four walls, why not check out the difference Lumi-Plugin could make to your ceilings at home?

Please give us a call or drop us an email if you have a question, need a quote or would like to book a virtual demo – we’ll happily bring our new tech to you via Zoom or Skype, whenever it’s a good time for you.

Next, big news about our new stockist! Lumi-Plugin will soon be launching in Medlock stores – nationwide. Keep an eye out on our social feed for our official launch date.

Top three facts:

  • Medlock are the largest, independent wholesale group in the UK – with over 44 stores and even more in Ireland and Scotland.
  • Established in 1910, Medlock has over a century of electrical wholesaling expertise; proudly offering a wide choice, great value and unbeatable service.
  • All branches are linked via a real-time computer system, so they have instant access to the whole company’s stock and delivery network – very switched on. (Pun absolutely intended).

And finally, meet Greg Speed – our new Wholesale Relationship Manager. Some might say you always save the best for last. (Well, when we say ‘some’, we actually mean Greg.)

Always customer-focused, Greg is on a mission to make sure our Lumi-Plugin range is easy for our clients to get hold of. He’s always on the lookout for new opportunities to build our supply network, and new relationships along the way. If you’re a wholesaler, or you know a wholesaler that you wish would stock Lumi-Plugin, Greg Speed by name, ambitious by nature is your go-to.

Thanks for reading our blog. You can also follow us on LinkedIn, Facebook and Instagram and sign up to our newsletter for all our latest news.

Stay safe. Stay home. And, don’t forget to test your smoke alarms.

Q&A with Lumi-Plugin’s New Team Member – Greg Speed

Q: Welcome to the Lumi-Plugin team! Can you tell us a little bit about you and your background?

A: My name is Greg Speed, I’m a 25 and originally from Watford where I started off my working life as an apprentice engineer in the fire safety world at the Building Research Establishment where I managed to do a fair amount of travelling to countries such as India and Germany fairly frequently. I learnt many great things about the working world especially when I was sent out to India to complete fire testing in the middle of nowhere with a whole village population of around 200, watching you trying to extinguish fires. I developed a lot at BRE and then eventually moved into sales and the wholesale industry selling the products which I had worked with as an apprentice. It is fair to say I don’t mind trying things and being “adventurous” whatever that means.

Q: What are your hobbies?

A: My real passion is Motorcycle racing and particularly anything that involves an engine. I currently compete in off-road classic motocross where I won the British championship for the first-time last year in 2019. I love sports such as cycling and running and do as much as I can however, I am a sucker for good music, movies and food/beer.

Q: Favourite food?

A: This is a real difficult one for me as I am a lover of all kinds of food but if I had to narrow it down to one, it would have to be between either Spanish food such as Tapas and Paella as I spent a lot of time around Madrid where you can sit, eat and drink all day long. The other cuisine I love is Thai food, with a number of favourite dishes that I like.

Q: Where’s your favourite place in the world?

A: My favourite place I have been would have to be France and more specifically the coast off south of France, however nothing would beat having my own transport and travelling around Europe.

Q: What are you looking forward to doing at Lumi-Plugin?

A: I am looking forward to being at the forefront of the business, showcasing what a great product Lumi-Plugin really is and seeing how much it will help different people in different ways. I am excited about helping the Lumi-Plugin range on its journey as it is fair to say there is nothing else really like it.

Lights. Sprinklers. Action – Lumi-Plugin has evolved.

It’s all go, go, go here – we have some exciting news and big developments to update you on.

Firstly, our revolutionary Lumi-Plugin LP120, LED downlight, with interchangeable fire safety plugins – including sprinklers, smoke alarms, heat alarms, CO alarms, PIR sensors and emergency lighting – has evolved.

View products

We’re excited to announce that the next-generation Lumi-Plugin LP110 will be launched at FutureBuild, ExCel, London on 3rd – 5th March.

Smaller, sleeker, smarter, and safer – our standout technology that’s designed to be discrete won’t disappoint. Come to Stand D146 to see it, hold it and discover how it transforms interiors, streamlines ceilings and helps to keep lives safe. If you can’t make it, let us know and we’ll be happy to bring our new tech to you – just give us a call to arrange a demo.  

Introducing our new Lumi-Plugin.

Smaller.

LP110 Lumi-Plugin Downlight is now just 110mm in diameter and fits the world’s smallest mains smoke alarm – one of many interchangeable plugins available.

Sleeker.

New aluminium-finished, tapered bezel design ensures the Lumi-Plugin Downlight always sits flush to the ceiling. Dimmable,with a continuous halo of warm or cool lighting helps to streamline without hots spots.

Smarter.

With smart features like a built-in driver, quick connection junction box and removable bulb, it’s even easier to install, test, and maintain.

Safer

New emergency light range with DALI options, plus new life enhancing plugins in development all help to protect properties and the people who use them.

For your nearest Lumi-Plugin stockist click here.

New stockists are always welcome! If you want your local wholesaler to stock Lumi-Plugin, contact us and we’ll make it happen.

Secondly,our team has also evolved. We thought we’d take this opportunity to introduce two of our newest.

First in the spotlight is Tom Martin. Tom has been appointed as our Business Development Manager. So, if any property developers, architects or M&E contractors reading this are interested in fitting Lumi-Plugin, or need any specification advice, Tom’s your man to call.

Next up: Tom Weston is our expert Designer; who is responsible for the development and quality of our next-generation Lumi-Plugin. He has worked tirelessly to minimise the product size, installation time and running costs to maximise the streamlined results.

In case you were wondering, we don’t just employ people named Tom. We’re always looking for talented individuals to join our industry-leading team. Please get in touch if a position at Lumi-Plugin inspires you.

Thirdly,

At Lumi-Plugin HQ, our constant drive for innovation never switches off. In every department, every day, we listen to our clients. Their feedback is invaluable – from how our product looks to how quickly it can be installed – it helps us to make improvements that push our technology and design further.

Investing in training and marketing that truly informs and inspires our clients are specialist resources that allow us to connect, build and support our relationships. Our new website: lumi-plugin.com hosts all of our technical specifications and product information ready for you to access and download, so we hope you’ll find everything you need in a couple of clicks.

We are always working hard to ensure our delivery logistics and distribution processes are the most efficient they can be. By recently updating our supply chain to work with the best companies, and selling directly to electrical wholesalers, we are already creating an easier purchase experience. This year, you will see more and more Lumi-Plugin point of sale displays popping up. If you see one, we’d love it if you would post a photo of it on our social media feed –  #lumiplugin.

And, finally. We wanted you to see Lumi-Plugin in action – in a place close to our hearts. Take a look at our latest case study that shows how less ceiling clutter and more style can really streamline your space.

Client: Barnett Developments – 10 apartments

Location: Porth Cove, Newquay, Cornwall.

Products: Lumi-Plugin Downlight, Lumi-Plugin + Emergency Light, Lumi-Plugin + Smoke Alarms, Lumi-Plugin + Heat Alarms, & Lumi-Plugin + CO Alarms.

Want to know what’s coming next? Well, that would be telling. We’ll be back with more secrets and updates soon. In the meantime, keep an eye on our website, follow us on LinkedIn, Facebook and Instagram, and don’t forget to sign up to our newsletter to be the first to know.

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